Terms of Service

The rules for using RaksmeyPay and its API.

Last Updated: November 13, 2026

1. Acceptance of These Terms

By creating an account, using the RaksmeyPay dashboard or calling our API, you agree to these Terms of Service and to our Privacy Policy. If you use RaksmeyPay on behalf of a business, you confirm that you may bind that business to these terms.

If you do not agree, do not use the service.

2. Your Account

  • You must give accurate information and keep it up to date.
  • You are responsible for everything that happens under your account, including actions taken by team members you invite and by API tokens you create.
  • Keep your password, verification codes, Profile Keys and API tokens secret. Tell us immediately if you suspect they were exposed.

3. API Tokens

An API token lets software act on your account without the dashboard. By generating a token you agree that:

  • You are responsible for it. Every request made with the token is treated as made by you, whether or not you made it yourself. This includes changes to your profiles, transaction actions and, for tokens with payout permission, changes to where payments are paid out.
  • You will keep it secret. Store it in a secret manager or environment variable. Never put it in public code, browser or mobile apps, chats or screenshots.
  • You will limit it. Give the token only the permissions it needs, set an expiry, and restrict it to the IP addresses that will use it. A token without an IP restriction works from anywhere.
  • You will revoke it as soon as it is no longer needed or may have been exposed. Changing your password also revokes your tokens.
  • You accept these terms each time. We ask you to confirm them whenever you generate a token, and we record that confirmation, together with the version of these terms, in your account activity.

The API is rate limited. We may lower limits, refuse requests or revoke a token at any time to protect the service or other users.

4. Acceptable Use

You are solely responsible for the websites, apps and businesses you connect to RaksmeyPay and for what they sell. You confirm that you own or are authorised to operate every site you connect, and that they comply with the laws of Cambodia and any rules of the payment networks and banks involved.

You agree not to:

  • Use RaksmeyPay for unlawful, fraudulent or deceptive activity, or to receive payments for goods or services you are not allowed to sell.
  • Use RaksmeyPay for illegal or prohibited businesses, including online gambling or betting, adult content, scams or fake shops, money laundering, counterfeit goods, unlicensed financial or crypto services, and anything else unlawful in Cambodia.
  • Connect a site or business that you have not told us about, or give us false or misleading information about your business or your sites.
  • Let a third party, or a site you do not control, use your Profile Key or API token to collect payments.
  • Attempt to bypass rate limits, permissions, IP restrictions or any other security control.
  • Probe, scan or overload the service, or access data that is not yours.
  • Resell or share your tokens or Profile Keys with people who are not authorised to act for you.

5. Payments

RaksmeyPay helps you present payment requests and detect payments made through supported networks such as KHQR/Bakong, ABA and others. Funds move between your customers and the payout account you configure; you are responsible for the accuracy of that payout account and for checking your own records.

RaksmeyPay is a technology service. We are not a bank and do not hold your customers' money as a bank would; we do not sell the goods or services you offer, and we are not a party to your sales. Refunds, disputes and customer complaints are between you and your customer.

Plan fees, wallet balances and limits are shown in your dashboard and may change with notice.

6. Availability and Changes

We work to keep the service available but do not promise it will be uninterrupted or error free. Third-party payment networks can be slow or unavailable outside our control. We may change, add or remove features and API endpoints; we will try to give notice of changes that break existing integrations.

7. Liability

To the extent allowed by law, RaksmeyPay is provided "as is". We are not liable for indirect or consequential losses, for losses caused by a token, password or key that was not kept secret, or for the actions of payment networks and other third parties. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Your responsibility. You agree to compensate RaksmeyPay for losses, fines, penalties and reasonable legal costs that result from your sites or business, your breach of these terms, or a claim by a bank, payment network, regulator or customer connected to your activity.

8. Suspension and Termination

You can stop using RaksmeyPay at any time. We may suspend or end access, and revoke tokens, if you break these terms, put the service or other users at risk, or if required by law.

We may ask you to verify your identity, your business and the sites you connect, and you agree to answer promptly. While we review a concern, or if a bank, payment network or authority asks us to, we may block a site, pause payments or payouts, or freeze your account. We may also share your account, site and transaction records with banks, payment networks and authorities where required or permitted by law.

9. Changes to These Terms

We may update these terms. The "Last Updated" date above shows the current version. If you keep using the service after a change, you accept the new version, and you will be asked to accept it again the next time you generate an API token.

10. Contact Us

Questions about these terms: